Reservation Agent (m/f/x)

To support our hotel team from April 2018 or by arrangement, we are looking for

Reservations staff (m/f)

Area of responsibility:

  • Professional acceptance and processing of all incoming hotel reservations
  • Active additional sale of services and offers of the entire Europa-Park Resort
  • Confident answering of telephone and written inquiries
  • Creation of written offers
  • Arrival - option and reservation control
  • General correspondence
  • Follow-up of options and cancellation deadlines
  • Close cooperation with the reception and the event department
  • Our discerning guests are convinced by your professional competence and your ‘smile’ down the phone. Your goal is the optimal occupancy of our hotels

Profile:

  • You have a completed hotel education
  • You have English language skills, French language skills are an advantage
  • You preferably have knowledge of the hotel suite Oracle Suite 8 (Fidelio) and are proficient in the MS Office package
  • You have a sense of responsibility, are reliable and enjoy working in a team
  • You have good organisational skills and a structured, sales-oriented way of working
  • You have high willingness to serve, have excellent manners, as well as sophisticated, engaging and well-groomed language
  • You are a heartfelt host and enjoy interacting with an international clientele

We offer:

  • A varied, responsible job in an international, market-leading company.
  • An interesting, future-proof workplace in a unique and extraordinary ambience
  • A committed, well-rehearsed and creative team
  • Various training opportunities in the Europa-Park Academy
  • Numerous perks and benefits
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